The Casa app is designed to make it easy to transition your vaults to a new mobile phone. If possible, retain your old phone until Casa is all set up on your new phone.
Before following any of the steps here, perform a health check on your Casa app's mobile key to ensure that the key is backed up properly to the cloud and ready to be restored on your new phone.
For an alternative way to restore the mobile key or pay key on a new phone, see QR code backups for mobile key and Pay key
How do I restore my Casa vault on my new iPhone?
If you had your mobile key backed up on an iPhone previously, then your new phone needs to be an iPhone. (If you are switching to iPhone from Android, please see Switching between iPhone and Android for instructions.)
- Log into your Apple account in the system settings of your new iPhone
- Download and log into the Casa app on your new phone
When you log into the app, you'll notice that all of your hardware keys and the Casa Recovery Key show the same configuration as they did on your old phone. That's because these keys are unaffected by the transition to your new phone.
If the app provides a message saying "Mobile Key is Missing", go to the mobile key details screen and select "Perform Health Check."
The Casa app will then pull the encrypted backup from Apple's servers and restore the key in the app for you.
What if I didn't have a backup of the mobile key?
If you didn't have a backup of the mobile key but you still have access to your old phone, you can log into your Casa app on that old phone and create a backup.
If you didn't have a backup of the mobile key and you don't have access to your old phone, don't fret! You can still make a recovery transaction to a new keyset using your remaining keys.