3-Key Vault and Standard users verify answers to the Casa Recovery Key questions for completing Health Checks in the Casa app.
Important reminders:
- It is best practice to periodically confirm you are still able to use your Casa Recovery Key.
- The Recovery Key is held by Casa, but cannot be used to send funds by itself.
- The Recovery Key is not intended to be used in the normal use of the Casa app. The Recovery Key exists in case you lose access to one of your other keys.
- The Casa Recovery Key should NOT be relied upon for time-sensitive transactions such as margin calls for loans.
For other detailed information about the Casa Recovery Key, see these articles:
Casa Recovery Key
Resetting Casa Recovery Key questions for 3-key vaults
Standard and Standard Plus members will have a different Recovery Key verification process vs Premium and Private Client members . Scroll to the appropriate section depending on your membership level.
How to Complete a Health Check for your Casa Recovery Key - Standard and Standard Plus members:
Sign in to your Casa account and tap on your Vault:
Tap on the key icon (top-right corner of your screen):
Tap on Recovery Key:
Tap on Verify Recovery Questions:
Enter the answers to all three questions and tap Submit:
The answers must be entered exactly as you entered them the first time including symbols, and/or spaces. (**Please note correct capitalization is not required)
How to Complete a Health Check for your Casa Recovery Key - Premium members and Private Clients:
For Premium members and Private Clients, using and verifying the Casa Recovery Key does not involve security questions. Instead, verification is conducted through a video call with our Client Services team.
When you first set up your Casa Recovery Key for your 5-key vault, you have the option to take a "selfie" in the app.
To verify your access to the Casa Recovery Key, you can schedule an appointment with our team by reaching out to your Client Services representative or our support team. Our team will meet with you directly over an audio-video call to ensure the person on the call is the same person in the "selfie" that was taken when setting up the key.