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Why did my bank account connection fail?

Troubleshooting Bank Connection Issues for Your Buy/Sell Account Learn common reasons why your bank account may not link successfully, including incorrect info, bank restrictions, and compliance checks.

There are several reasons why your bank account connection might fail when trying to link it to your buy/sell account. These issues are typically related to incorrect details, bank-specific restrictions, or compliance requirements. Here are some of the most common causes:

  • Incorrect Bank Account Information
    The bank account details provided (such as account number, routing number, or name on the account) may not match the records held by your bank. Double-check all fields for typos or outdated information.

  • Name Mismatch
    The name on the bank account must match the name registered on your buy/sell account. If there’s a discrepancy (e.g., using a nickname, maiden name, or business name), the connection may be rejected.

  • Bank Account Type Not Supported
    Some platforms only support linking checking accounts, not savings accounts, money market accounts, or business accounts. Make sure you’re using a compatible account type.

  • Account Restrictions or Permissions
    Your bank account may have restrictions that prevent external services from accessing it for verification purposes. These include:

    • Disabled online access or two-factor authentication issues

    • Settings that block third-party data sharing

    • Limitations on ACH transfers or external linking

    Please review your bank’s settings or contact your bank to confirm external connections are permitted.

  • Multi-Signature or Joint Accounts
    If the bank account is a joint or multi-signature account, it may require special authorization or may not be supported by the platform at all.

  • Bank Not Supported
    Some smaller or regional banks, credit unions, or online-only institutions may not be supported by the connection provider. If that’s the case, you may need to use a different account or payment method.

  • Technical Issues or Downtime
    Occasionally, your bank may be experiencing temporary technical issues or outages that prevent successful connections. Try again after some time or check your bank’s status page.

  • Compliance and Risk Assessment by Zero Hash
    In some cases, the connection may fail due to internal compliance controls or risk evaluations conducted by Zero Hash. This may include:

    • Regulatory flags on the account

    • Inconsistencies detected during identity verification

    • Transaction history that does not meet required standards