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Security for Casa Loans

This article explains the security measures Casa uses to protect your loan and collateral, and what you can expect as a borrower.

Overview

Casa loans are designed with a strong security model that prioritizes transparency, control, and protection of your collateral. This includes:

  • Fixed collateral addresses

  • Secure third-party custody architecture

  • Mandatory two-factor authentication (2FA) for loan access

Collateral Addresses

When you take out a Casa loan, your collateral is sent to a designated collateral address.

Important things to know:

  • Your collateral address does not change during the life of the loan

  • Casa will never email or message you asking you to send funds to a different address

  • Any request to move collateral outside of the agreed loan process should be treated as suspicious

Always verify addresses directly within official Casa channels. If you are unsure, contact Casa Support before taking any action.

How Collateral Is Stored
 

Loan collateral is held using a secure, institutional-grade custody setup.

  • Collateral is stored with Fireblocks

  • The structure uses a tri-party arrangement, separating responsibilities between Casa, custody providers, and counterparties

  • This setup is designed to reduce single points of failure and enhance overall security

Casa does not have unilateral control over loan collateral, adding an additional layer of protection for borrowers.

Two-Factor Authentication (2FA)
 

To protect sensitive financial information, 2FA is required to access your loan dashboard.

  • You must enable 2FA in the Casa mobile app

  • Without 2FA enabled, you will not be able to view loan details on the web

  • Supported 2FA methods include authenticator apps and passkeys

This ensures only authorized users can view loan balances, collateral details, and loan status.

Staying Safe
 

To keep your loan secure:

  • Never trust unsolicited messages requesting collateral transfers

  • Always use official Casa apps and websites

  • Keep 2FA enabled on your account

  • Contact Casa Support if anything seems unusual

Make sure you have push notifications enabled. All critical loan related communications will come with a push notification and an email. 

Need Help?
 

If you have questions about loan security or believe your account may be at risk, contact help@team.casa immediately and we’ll assist you.