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How to Resolve "Unable to Locate Mobile Key Backup" in Casa App for iOS devices

Summary: This article provides steps to resolve the issue of "unable to locate Mobile Key Backup" when using the Casa app for iOS devices.

Unable to Locate Mobile Key Backup

 

Steps to Resolve the Issue

  1. Check iCloud Account:

    • Ensure that your iPhone is logged into the same iCloud account that was used when you originally set up the Casa app.
    • Go to Settings → tap your name → iCloud.

  2. Enable iCloud Drive:

    • Confirm that iCloud Drive is enabled.
    • Navigate to Settings → tap your name → iCloud → iCloud Drive → toggle it On.

  3. Verify Casa App Syncing:

    • Check if the Casa app is enabled for syncing.
    • Go to Settings → tap your name → iCloud → tap "See All" under "Saved to iCloud" → ensure the Casa app is toggled On.

  4. Restart the Casa App:

    • After confirming the above settings, restart your iPhone.
    • Open the Casa app and run the Mobile Key health check again.

  5. Export and Secure Backup:

    • As an added safeguard, you can export and securely save your encrypted QR backup.
    • From the vault screen, select your Mobile Key and choose Import or Export Backup → Export Mobile Key Backup. This will display a QR code that you can securely store.

Conclusion

Following these steps should help resolve the "unable to locate Mobile Key Backup" issue. If the problem persists after trying these solutions, further assistance may be required.